Shipping policy
Thank you for shopping at Marianus M van de Laar. We are a Netherlands-based online apparel retailer located in Aalten, offering a curated selection of affordable everyday clothing. Our warehouse operates on standardized packing routines, and every garment is carefully folded, sealed in a protective poly-bag and placed inside a reinforced outer carton to minimize creasing, moisture and transit damage. The following sections describe how we process your order after payment, the estimated delivery timeline, and what to do if a parcel is delayed, lost or arrives in unsatisfactory condition.
1. Order Processing Time
After we receive confirmation that your payment has been successfully cleared, our warehouse staff begin order verification, garment quality inspection and final protective packing. This entire workflow is completed within 1 to 5 business days. Our warehouse does not operate on Dutch weekends or statutory public holidays, so no orders are processed or handed to the carrier on those days. During seasonal sales, promotional campaigns or unexpected order surges, the processing window may be extended slightly beyond the standard timeframe. If a notable delay affects your order, we will send an official email notification with a revised dispatch estimate so that you are kept informed throughout the process and know when to expect your parcel.
2. Shipping Rates and Delivery Estimates
Shipping fees are calculated based on the parcel's weight, package dimensions and the destination country. All logistics costs are clearly displayed on the checkout page before payment is finalized, with no hidden charges added later. All clothing orders are dispatched through standard international shipping channels, carrying an estimated delivery window of 15 business days from the date the parcel leaves our warehouse. This figure depends on actual logistics conditions and is not a guaranteed delivery date. The quoted 15 business days serves as a reference only. Real delivery progress may be lengthened by carrier backlogs, customs clearance efficiency at the destination, adverse weather, regional transportation restrictions and public holidays in the receiving country.
3. Shipment Confirmation and Order Tracking
Once our contracted logistics partner collects your sealed parcel from our warehouse, our automated system sends a shipment confirmation email to the address you provided at checkout. This email includes your unique tracking number and a direct link to the official tracking portal where you can follow the progress of your delivery. Tracking data requires cross-platform synchronization between the carrier and public tracking systems, which typically takes 24 to 48 hours after dispatch before the first updates become visible. If the tracking status fails to refresh normally or remains unchanged for an unusually long period, please contact our support team. We will then open a manual trace request with the carrier to locate your parcel and follow up on the outcome.
4. Incorrect Address Disclaimer
During checkout, customers are responsible for entering accurate, complete and valid recipient details, including street address, postal code and a reachable contact phone number. We strongly recommend reviewing all delivery information carefully before submitting your order. Marianus M van de Laar does not accept liability for misrouted deliveries, failed delivery attempts or lost parcels caused by incorrect or incomplete address information supplied by the buyer. If a parcel is returned to our warehouse due to an address error, the customer is responsible for all return shipping costs and any fees associated with resending the order. We cannot absorb these charges on the buyer's behalf, as the mistake originated from the information provided at checkout.
5. Lost or Damaged Packages
If your clothing parcel goes missing or becomes untraceable at any point during the cross-border delivery journey, please submit a logistics investigation request to our customer service team within 2 days after the expected delivery date. We will escalate the case to the carrier for a formal trace and follow up on your behalf. Garments may be exposed to folding pressure, scuffing or outer-carton damage during long-distance transport. When your parcel arrives, please open it promptly and inspect the contents. If any clothing item arrives torn, stained, misshapen or otherwise defective, take clear photographs of both the affected garment and the complete original outer packaging within 24 hours of receipt. Our team will review the evidence and resolve the after-sales matter as quickly as possible.
6. Apparel Care and Usage Notice
Every garment sold in our store carries an attached care label outlining recommended wash temperature, drying method, ironing guidance and storage conditions specific to its fabric composition. We advise customers to follow these instructions closely in order to preserve the fit, color and overall condition of their clothing over time. We disclaim all liability for fabric shrinkage, color bleeding, seam splitting, pilling or other garment deterioration caused by improper washing, high-heat drying, bleaching, unauthorized alterations or long-term storage in damp, dusty or poorly ventilated environments. Our responsibility is limited to manufacturing defects evident at the time of delivery, rather than damage resulting from how the garment is used or maintained after purchase.
7. International Shipping and Customs Notice
We provide cross-border delivery to international customers for all clothing items listed in our store. Parcels sent to overseas destinations may be subject to import duties, customs clearance fees and other regulatory levies imposed by the customs authority of the destination country, in accordance with local trade laws. All customs-related expenses are borne entirely by the parcel recipient. These charges are not included in the product price or the basic shipping fee displayed at checkout. We cannot be held responsible for parcels held by customs, forcibly returned, or any resulting losses caused by the buyer's failure to comply with local import declaration rules or to pay applicable duties within the required timeframe.
8. Contact Information
If you have any questions about our shipping policies, the current status of your parcel, or delivery-related after-sales matters, please reach out to us through the official channels listed below. Our customer service team is available on business days and aims to respond to every inquiry within two business days. Please include your order number in any email so that we can locate your purchase quickly and handle your request efficiently. For urgent concerns about a parcel already in transit, a phone call is usually the fastest way to speak directly with a member of staff. For general questions about this shipping policy, email is perfectly suitable, and we will be glad to assist you.
Trade Name: Marianus M van de Laar
Phone Number: +31 6 53474275
Email: support@mvandedigital.shop
Physical Address: Bilderdijkstraat, 7121 VK Aalten, Netherlands
Phone Number: +31 6 53474275
Email: support@mvandedigital.shop
Physical Address: Bilderdijkstraat, 7121 VK Aalten, Netherlands